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Information Questions

Frequently asked questions.

Will I receive the same product that I see in the picture?

We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.

How do I register with Click On Shop?

To register as a user, click here or on Register at the top of the Click On Shop website and create an account. We’ll need your full name, e-mail address, a password of 5 characters, your gender and at least one contact number.

Can I cancel my order?

You are entitled to cancel your order prior to the point at which you receive a notification that it is being shipped for delivery. Should you wish to return the product thereafter, you can do so in accordance with our Returns Policy.

How do I cancel my order?

Get in touch with us here from the contact form or email to cancel an item or a complete order.

If the order has not yet been paid for, it can simply be cancelled.

If it has been paid for, you have the option of a credit or a full refund.

Will you restock items indicated as “out of stock?”

Yes. Out of stock items are restocked as quickly as possible. If you request so on the item’s page, we will send you an email when it is available, in the colour and size you specify.If it is not possible to restock the item, we will remove it from the website.

Can I change my delivery address?

We unfortunately can’t make changes to your delivery address once payment has been received and you have received your Payment Confirmation email.

What happens if a product is missing from my shipment?

If you received an incomplete delivery you can notify us here on the contact form or email us at, then our friendly customer service team will be in touch with you to assist.

What is a Pre-order?

Pre-orders allow you to place advance orders for products that have not yet been released. When you place the Pre-order, we then order the product in advance from our suppliers.

Note: release dates are subject to change without prior notice. We’ll try to keep you informed of any potential changes.

When do I get charged for a Pre-order?

Credit Card Pre-orders are charged immediately.

If you’re paying via Bank Deposit, you’ll hear from us when the payment is due.

How do I cancel a Pre-order?

You are entitled to cancel your Pre-order prior to the point at which you receive a notification that it is being shipped for delivery. To cancel your Pre-order you can get in touch with us here on the contact form or email us at

What happens if the price of my Pre-order product changes?

If the price of a product you’ve already pre-ordered is dropped before the product is released, we will automatically adjust your Pre-order to the new lower price, and ensure you are charged for the new price. If you have already been charged, or have already deposited money, we will place the difference as credit on your Click On Shop account.

If the price of your Pre-ordered product increases, we will temporarily suspend your Pre-order. At the same time we will send you an email, with the option of changing your Pre-order to the new price, or cancelling your pre-order. If we don’t receive any response within 48 hours we’ll cancel the order, and we will refund you for any amount already paid.

Where can I ship my order?

Although we would love to receive your order, we currently cannot ship outside of the countries where our online shop is open. However, we are constantly expanding, and aim to reach even more countries in the future, for your full satisfaction!

Our Address

43 Montrose Street, Vorna Valley, Midrand, South Africa
Tel: +27 12 646 1511

Opening Hours

Monday to Friday: 8am-5pm
Saturday: 8am-2pm


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