Shipping and Delivery

Can I change my delivery address?

We unfortunately can’t make changes to your delivery address once payment has been received and you have received your Payment Confirmation email.

What are my delivery options?

Click On Shop offers 2 convenient methods of delivery:

  • Courier – We deliver directly to your home or office, anywhere in South Africa.  All delivery and tracking details are supplied to you at checkout;
  • Collect – You can choose to collect from from from our offices in Vorna Valley, Midrand. NOTE: This option is currently not available due to Covid-19 precautions.

When do I get it?

Our picking, packing and delivery is linked to what you order, where you want it delivered or collected and how you choose to pay. So delivery and collection times can vary. Estimates are provided below to help you shop, but always check your order’s Estimated Delivery or Estimated Collection Date during checkout for the most accurate delivery information.

Will I have to sign for my package?

If you’re not able to receive your package personally you are welcome address the delivery to a different recipient by updating the delivery address details. For further  assistance you can ask us a question here.

What happens if a product is missing from my shipment?

If you received an incomplete delivery you can notify us here, then our friendly customer service team will be in touch with you to assist.

How do I track my order online?

Once we’ve received your order from our suppliers, we’ll send you an e-mail with tracking details. If in doubt, contact us.

Please note:

  • The countdown in terms of the shipping period begins once your payment has been authorised. For credit cards this means that once the bank gives us an authorisation code. For cash deposits and Internet transfers this means once the funds reflect in our bank account. For cheque deposits, this means once the funds have been cleared, which is usually only 7 days after the deposit.
  • Business days are defined as Mondays to Fridays, excluding public holidays.